The name is derived from 'Jit" meaning heart or spirit in Thai, combined with a flowing suffix.  It implies heartfelt craftsmanship and passionate design.

Yes, we engage in over 150 eco-friendly practices including use of recycled cotton & synthetic cloths, employing low water technologies and responsible sourcing.

Jitana is designed with love in America and crafted with heart and precision in Bangkok, Thailand.

Yes, we use Japanese denim exclusively from Kaihara which
was established in 1893 and produces top tier, high quality cloths while
remaining environmentally sound

For USA customer orders, we charge a flat rate of $12.00 for Standard Shipping.  However, if your order total is $100.00 or more, we waive Standard Freight expenses and take care of it! International shipping is subject to UPS rate calculation at check out.

We have 2 methods of shipping to choose from. Our US standard shipping takes 4-6 business days. If you need your items ASAP you can opt for our express shipping which should reach you in 2-3 business days.

Every country has a different shipping time. For more information please find our various shipping times

Seconds after you place your order, it goes straight to our warehouse for processing so unfortunately, this means making changes to your order can often be difficult. If you contact our customer service team, with your order number and correct address, we can see where your order is, but we cannot guarantee that your address will be changed. If you need more assistance, feel free to reach out to us at hello@jitanajeans.com or via the contact us page on our website. 

For the US orders: during the first hour after the order has been placed, you can cancel it on your own. To do so, please log into your account, go to the "My orders" folder, where you will see a "Cancel" button. You will also receive an order cancellation email, which will confirm your order was indeed canceled.If an hour has passed after the order's been placed - please feel free to reach out to us at hello@jitanajeans.com or via the contact us page on our website. Unfortunately, we cannot guarantee that your order will be canceled after it has begun processing.

For the international orders: please feel free to reach out to us at hello@jitanajeans.com or via the contact us page on our website. Unfortunately, we cannot guarantee that your order will be canceled after it has begun processing.

No.

As soon as your order ships, you’ll receive a shipping confirmation email with your tracking info so you can keep tabs on the delivery status.

Once your order has shipped, you will receive an email with your tracking number. You can use this number to track your package and check for updates. If you don’t see the email, please check your spam or promotions folder. For any further questions, feel free to reach out to our support team at customerservices@jitanajeans.com

Depending on the courier, packages can sometimes be marked as delivered while in transit, so don't freak out! Please wait 3 business days and update our customer service team at customerservices@jitanajeans.com if you didn't get the package

We are very sorry to hear that you've received a faulty or incorrect item. So we can rectify the issue ASAP, please shoot us a message at hello@jitanajeans.com with the following info: Your name, Your order number, Product name and a picture of the fault / incorrect item.

Yes, that's the plan for hot sellers, but they are subject to the next time we produce them. We suggest that you sign up to our "Back In Stock Notification" on the product page and we will let you know when they are available again for purchasing.  You can also sign up to our "Newsletter" for additional info, exclusive romotions/offers, new drops and more.

Don't worry, we will always try to help out in the best way we can! Feel free to email us at customerservices@jitanajeans.com and we will do our best to rectify the situation!

Please email customerservices@jitanajeans.com

Yes! We accept both full price and sale items.

All returns are processed for the total price of the items after any discount codes, have been applied. If you have further questions, please reach out to us at customerservices@jitanajeans.com

In order for your return to be processed as smoothly as possible, we do not recommend sending multiple orders back as one return. Each return should be created according to its corresponding order number to ensure a smooth return process.

Refunds are made once your return was approved. We are doing everything we can to have refunds processed within 7 business days.

No.

If you don't have the original bag/package that your merchandise arrived in, no worries. Please put everything inside any clean bag you have, then put it in the return mailer or carton.

We do not refund delivery charges on any orders.

For all USA returns through our portal, we will deduct $5.00 from your refund amount if you opt to print a return label.

There is a $5 restocking fee.

Your refund will be issued the moment we approve your return. Once your refund is issued, it can take up to 5 business days for the refund to appear back in your bank account. Once we issue the refund, we will notify you via email.

Yes, within 15 days of delivery.

If you've chosen an exchange, your new order will be processed once your exchange has been approved. Once your new package has been processed, you'll be notified via email!

Unfortunately, it's not. Therefore it is super important for you to send your return back to us ASAP from the time you submit your return. Once your return has been approved, your new selections will be sent out. If the item/s chosen is no longer in stock, you will be refunded back to your original payment method.

Unfortunately, once the return has been selected, we can no longer change the method chosen.

We do not accept international exchanges.

Once we have received and approved your return, it can take 7-14 business days for us to process your return before issuing your refund.

Yes, Unfortunately we do not offer free return for International customers and you will be required to cover your return postage with the post office directly.

Don't worry, we will gladly price match your new item to reflect what you orignally paid. Please reach out to us at customerservices@jitanajeans.com and we'll help out!